OPEK continues the process of improving its courier services by introducing a new service, namely a telephone shipment tracking system. The company’s customers can use this solution via the OPEK public hotline.
The telephone shipment tracking system will allow customers to quickly and efficiently check the status of their shipments. The new solution is user-friendly. To find out at what stage of delivery a given shipment is, simply call the hotline (for landlines: 801 002 800, for mobile phones: 22 211 80 00) and enter the waybill number on the phone keypad.
– We are constantly working on improving the quality of our services to meet the needs of even the most demanding customers, and the introduction of the telephone shipment tracking system is further proof of this principle – said Rafał Duma, Managing Director of OPEK. – Thanks to the fact that we are now part of the global FedEx family, we can focus even more strongly on maintaining the high standards of our offer. As a result of this transaction, we will be able to offer a wider range of logistics services than ever before.
The finalization of the acquisition of OPEK by FedEx took place in June 2012 and was the final step in FedEx’s growth strategy in Europe. Adding OPEK to the FedEx Express network will expand the service portfolios of both companies and provide customers with more comprehensive domestic and international shipment handling. FedEx Express has gained access to OPEK’s nationwide shipment distribution network, through which 12.5 million parcels were delivered in 2011. In return, OPEK customers have gained direct access to the global FedEx network.