DHL Express is expanding its range of service packages aimed at individual customers. The existing offer of 3 international packages has now been extended with additional options – XL and XXL.
Until now, DHL Express customers could use 3 international air packages available at a single flat rate – Economic, Simple, and Fast. The packages covered documents and shipments weighing up to 2 kg with a maximum size of 35x35x35 cm, regardless of the destination country, in Europe and worldwide. Now, the Simple and Fast packages have been expanded to include heavier shipments in XL and XXL versions. The size and weight of the shipments are important.
The Simple XL package is aimed at customers who want to send a shipment with a maximum size of 40x40x40 cm and a weight of up to 10 kg, while the Simple XXL is for shipments with a maximum size of 50x50x50 cm and a weight of up to 25 kg. Shipments in the Simple series are delivered to recipients by the end of the business day, according to the transit time to the selected destination.
The Fast series packages are aimed at customers for whom delivery time is crucial – before 12:00 PM to major business centers in Europe and worldwide. Fast XL covers shipments with a maximum size of 40x40x40 cm and a weight of up to 10 kg, while Fast XXL covers shipments with a maximum size of 50x50x50 cm and a weight of up to 25 kg.
Each of the packages is available at a single flat rate, including fuel surcharge and VAT. They are collected by a courier or can be dropped off at DHL Express Customer Service Points.
– Expanding the range of international air packages to include heavier and larger shipments is our response to the expectations of customers who value simple service rules, time savings, the ability to quickly match courier services to their specific needs, and favorable prices. The packages introduced at the beginning of last year were so popular among our customers that we decided to expand them with new options. This is another step in tailoring our offer to the individual needs of our customers – summarized Edwin Osiecki, Vice President of Marketing and Sales at DHL Express (Poland).
Individual DHL Express customers sending domestic shipments can also take advantage of the package offer. In this case, there are 5 packages to choose from, covering single-piece shipments weighing up to 31.5 kg, delivered to any location in Poland on the next business day – Economic, Simple, Cash on Delivery, Fast, and Evening.