Practically all of us have purchased products in an online store. However, few people know that as many as 64.4% of them do not properly secure our address data, which is a significant violation of Polish law.
The popular saying “ignorance of the law is no excuse” fits perfectly in this case, because the vast majority of users do not know their rights when shopping in online stores. To increase security and respect consumer rights while shopping online, the Euro-Label Safe Shopping Certificate was created – a European trust mark in electronic commerce.
– A consumer making purchases in an online store that holds the certificate can be sure that the provisions of the online store’s Terms and Conditions comply with legal regulations, that the store will respect consumer rights, and that the personal data the store collects and processes is properly secured. Moreover, in the event of a dispute with a store holding the Euro-Label certificate, they can, before initiating court proceedings, turn to the certifying body with a request for out-of-court dispute resolution – explains the benefits of the certificate, Ms. Kinga Szewczyk, project coordinator of the Polish section of Euro-Label.
In September, a new website for the Euro-Label Certificate in Poland was launched – http://www.euro-label.com.pl, which was prepared with all e-commerce market users in mind. For those who like to shop online or are just planning to start shopping this way, a list of consumer rights has been included, which are worth remembering when shopping online. In turn, online store owners will find a summary of the rights and obligations imposed on them by the legislator.
Thanks to the surveys placed on the site, online stores can check whether the regulatory provisions they have prepared comply with all legal regulations, whether the sales process properly secures consumer rights, and whether customers’ personal data is correctly secured and collected. The current site also allows for the remote purchase of a certification audit service on the basis of an online store.
The Euro-Label Safe Shopping Certificate is awarded in several European Union countries. In Poland, the only body with the right to grant the Euro-Label Certificate is the certifying body at the Institute of Logistics and Warehousing in Poznań. The Institute is a research and development unit that develops, promotes, and implements innovative solutions in key economic processes.
More information:
Kinga Szewczyk
Kinga.Szewczyk@ilim.poznan.pl
Project coordinator of the Polish section of Euro-Label