Managing the intergroup communication process in healthcare

The proper functioning of a hospital is significantly linked to macroeconomic aspects and the internal organization of the healthcare system. Creating a communication process is a requirement for the proper functioning of an organizational unit. Of course, apart from the quality of tasks performed by employees, the competitiveness of an enterprise is also influenced by other factors originating from the internal or external environment. However, the foundation of management is the communication process, which mediates in the implementation of tasks related to planning, organizing, motivating, and controlling. Therefore, the author has undertaken to diagnose the factors influencing the quality of communication in healthcare facilities (HCFs), which include many diverse units.Generalizing, it can be assumed that communication is a continuous process in which people are constantly sending messages to each other 5.
The communication system can be compared to the bloodstream of a living organism, in which the living organism is the organization, especially service-oriented ones, such as HCFs.
At the same time, communication in organizations takes on a functional character, consisting of adapting it to the purpose of the employee interaction tasks specific to a given organization. In addition to performing tasks, communication helps build relationships and maintain a healthy, supportive climate within them at the individual or group level.
Group stereotypes are the factor that shapes relationships and indirectly influences the quality of interpersonal contacts.
In a hospital, there are stereotypes at the segmentation level, for which the criterion of division is the profession, or rather the nature of employment in a healthcare institution. This leads to further negative phenomena appearing in organizations, such as employee divisions, a “superiority complex,” or a “superiority mania,” or an “inferiority complex.”
The emphasis on improving the problem-solving process within and outside groups is related to focusing only on the rational side of human behavior. To understand how professional groups really work, one must have some knowledge of human feelings and behaviors as well as professional knowledge.
Due to the lack of proper cooperation between representatives of different professional groups, interpersonal and intergroup communication suffers, which is reflected in the organization of work, which consequently leads to a decrease in the quality of the HCF’s functioning. (…)

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