Implementation of a service quality system in a freight forwarding company

The ISO 9001:2000 standard describes a quality management system. This standard has a completely different structure compared to previous editions. It stems from the process approach, applied for the first time in this standard. This changes the approach to quality systems by shifting the focus from “trying” to management. The process approach is based on the so-called Deming Cycle: Plan – Do –
Check – Act (PDCA).
The ISO 9001 standard was designed to form a coherent pair with the ISO 9004 standard, which supplements the system with elements not required for certification, but necessary for system improvement. The standard is also consistent in structure and requirements with the environmental management standard
ISO
14001:1996 [4, 9, 11]. The last revision of the ISO 9000 series standard took place in 2008, but it did not introduce fundamental changes. A significant advantage of the standard is the attempt to correlate it with other areas of enterprise management, although it does not contain specific solutions.
The provisions of this standard allow an organization to adapt or integrate its quality management system with the relevant requirements of environmental management, occupational health and safety management, financial management, and risk management systems.
The implementation of
ISO 9001 standards and their equivalents in the form of EN 29000 series standards has led to an increasing number of product and service recipients demanding that their contractors present controlled quality systems that comply with the requirements of these standards, or are certified by accredited bodies.
There are many reasons why it is worth implementing a quality management system. Each enterprise chooses its own path to follow when developing and implementing a quality system. However, the premises that decided the commencement of work on a quality system and obtaining a certificate are similar in all enterprises. (…)

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