The Human Resources Management Leader Competition is organized by the Institute of Labour and Social Studies (IPISS) under the honorary patronage of Waldemar Pawlak, Deputy Prime Minister and Minister of Economy. Since its first edition, it has been supported by the President of the National Bank of Poland. Its goal is to promote knowledge and experience in the field of human resources management by distinguishing companies that achieve success in this area. This year, the Competition Jury, chaired by Prof. Stanisława Borkowska, Ph.D., distinguished and honored 10 companies. The awards were presented on June 14 during a gala in Warsaw.
– The title of Human Resources Management Leader 2011 awarded to us by an extremely demanding Jury is a true honor and a source of pride for the entire DHL Express team. Especially since the HR area plays a key role in our company’s business development strategy – said Maja Chabińska-Rossakowska, HR Director and member of the board of DHL Express (Poland).
In Poland, over 5,500 employees and couriers – the company’s ambassadors – work and cooperate with DHL Express. This is why DHL attaches particular importance to activities in the field of modern human resources management. They are comprehensive, cover all areas of the company’s operations and HR, and are embedded in its long-term business strategy. One of the four main development directions set in 2011 is increasing the engagement of the team of employees and couriers through the joint work of all functions. The most important activities include work on cross-functional initiatives and participation in processes in other positions (special campaigns “Day with a courier”, “Day in the Contact Center”).
Currently, a number of projects in the HR area are being implemented, including:
Trainer Academy – a 3-level program for employees who want to become internal trainers
Internal training – reported during employee evaluation (10 programs)
Annual employee evaluations – a global DHL project
Annual management panels
E-learning
Modern forms of process improvement, including people management processes according to the LEAN methodology
Individual Development Plans for Employees and Managers
Coaching programs for selected groups of managers
Internal mentoring programs for line managers
Internal communication – intranet, e-newsletters, Anonymous Question Box, Discussion Forum, video conferences of the Board for employees
DHL Zone – DHL online store for employees
Programs supporting the social activity of employees and couriers – CSR
Programs supporting employees in various life situations
Events for children and families of employees
Educational activities – participation in the “Grasz o staż” (Play for an Internship) program. Cooperation with logistics schools and scientific circles
– We know that motivated and engaged employees and couriers, with a passion for their daily work, are a guarantee of achieving our business goals and high quality of customer service. Creating a friendly work environment and investing in development are the main goals that the HR department in our company sets for itself – concluded Maja Chabińska-Rossakowska.
The title of Human Resources Management Leader 2011 and the Gold Statuette is the fourth distinction awarded to DHL Express in the “Human Resources Management Leader” Competition. In 2008, the company received the Amber Statuette in the Competition for employee training and development, in 2009 for shaping organizational culture, and in 2010 for participation in management.