The purpose of this paper is to present the logistical and technical problems and issues involved in building a Roadside Assistance service network in our country, as well as to determine the direction of the Assistance market development.In recent years, the assistance services market has changed its share in the overall structure of services, not just service-related ones. Currently, it is involved in providing a variety of services related to vehicle repair on the road, transport of vehicles immobilized due to breakdowns, technical securing of collision areas, and offering additional services unrelated to the vehicle itself. In this way, it is possible to create a greater sense of security for customers and ensure service every day, including all holidays (national and religious), creating new Assistance standards. The technological development of the automotive industry and the almost aggressive increase in the number of vehicles on the roads today force changes and the adaptation of assistance services to the needs of the automotive market. This causes a constant striving to (…)
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Source: Logistyka Magazine