The Polish branch of TNT Express, a global provider of express transport services for institutional clients, has received a prestigious award in the “IT Leader 2007” program. The goal of the competition, organized by the IT managers’ weekly “Computerworld”, is to reward the best-computerized Polish enterprises and institutions. TNT Express was the only company from the transport industry honored in this year’s – eleventh – edition of the competition.
As the organizers stated, it turned out once again that world-class IT solutions are being implemented in Poland. – The jury was particularly impressed by the virtual call center project based on VoIP technology. – explained the jury’s decision to award TNT, its chairman, Krzysztof Frydrychowicz.
The Polish branch of TNT Express implemented the internet telephony system in 2006. It covered almost all of the company’s representative offices in Poland – a total of nearly 500 subscribers.
– Poland has become the first country in which TNT has undertaken the implementation of a project with such a high degree of dispersion. This is a pioneering solution, not only within our corporation. – said Wojciech Mazur, IT Department Manager at TNT Express Poland.
– The system not only provides us with flexibility in managing phone calls, but also supports TNT’s strategy of further territorial expansion in Poland.
– Poland has become the first country in which TNT has undertaken the implementation of a project with such a high degree of dispersion. This is a pioneering solution, not only within our corporation. – said Wojciech Mazur, IT Department Manager at TNT Express Poland.
– The system not only provides us with flexibility in managing phone calls, but also supports TNT’s strategy of further territorial expansion in Poland.
Unifying TNT’s telecommunications system has brought a number of benefits to the company’s clients, including shortening the waiting time for a connection with call center employees. Communication between TNT Express Poland branches takes place at no cost (based on the WAN network). Furthermore, there is the possibility of conducting so-called coaching remotely (analyzing telephone contacts with clients), which allows for eliminating problems and constantly improving the quality of services.