The problem of implementing an integrated information system on the example of a franchise network

Franchising is an increasingly universal method of economic cooperation in almost all areas of production, trade, and services. It has also begun to enjoy success among major manufacturers worldwide. A franchise network usually consists of several dozen enterprises that cooperate with the franchisor. Using the example of a franchise network representing retail franchising, it was decided to discuss the problem resulting from poor integration of the information system. An integrated ERP-class information system should, in its assumptions, integrate all areas of enterprise management; however, the conducted research shows that enterprises from the SME sector have significant problems with their implementation.A complete solution should combine modern, innovative technologies supporting retail chains, cooperating with retail sales software, enabling better management of warehouse operations, procurement, finance, and personnel, as well as the extensive use of the Internet. The article also contains an overview of methods for selecting an appropriate information system.
Abstract
Franchising is becoming a more universal method of economic cooperation in almost all areas of production, trade, and services. It began to enjoy success among major manufacturers around the world.
A franchise network generally consists of several dozen companies that cooperate with the franchisor. Using the example of a franchise network representing retail franchising, it was decided to discuss the problem resulting from poor integration of information systems. An integrated ERP system, in its assumptions, should integrate all areas of business management, but the survey shows that enterprises from the SME sector have big problems with their implementation. The complete solution should combine modern, innovative technologies, supporting retailers, cooperating with retail software to enable better management of warehouse operations, procurement, finance, and personnel, as well as the extensive use of the Internet. The article also contains an overview of the methods of selecting the appropriate system. (…)

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