When thinking about a specialized warehouse, we usually imagine large build-to-suit projects, advanced picking lines, or space adapted for storing products under controlled conditions. However, even products that do not require such solutions can count on special treatment in DSV warehouses.
Service quality, speed of handling, and costs are just a few of the areas in which logistics operators compete on a daily basis. With the development of warehouse logistics, the ability to flexibly approach customer needs and expectations is becoming increasingly important. This, in turn, means the ability to match optimal solutions for every type of handled product.
Remote control
Along with the growing expectations of customers, especially regarding the time required to fulfill orders, there is an increasing need for remote access to central system resources.
– In our daily work, we prioritize providing our customers with solutions that can meet their expectations to the maximum extent. Remote access to warehouse resources via a web browser is one such solution. The tool we have implemented allows for a number of activities to be performed in this way, including remote viewing of stock levels, remote order placement, and generating statistics and analyses – says Agata Grenda, Sales Director at DSV Solutions.
How does it work?
The remote access system for warehouse resources was developed and implemented at DSV Solutions for the handling of sales support materials, in cooperation with one of our key clients.
– Every company using extensive resources of marketing materials eventually faces a problem: how to ensure the effective distribution of these materials to sales representatives across Poland, to avoid the need for the representative to store them in an apartment, basement, garage, or car? How to prevent leaflets, folders, and brochures from becoming outdated because the representative orders them in excess? – says Agata Grenda. – The entire stock of marketing materials is stored in the DSV central warehouse. Through a web browser, our client’s sales representative orders materials, which are then prepared and sent to 17 local DSV warehouses. The representative’s order is verified by authorized persons on the client’s side, and the entire order fulfillment process, from the moment the order is placed to the final collection of goods by the salesperson at their local warehouse, is fully managed by the DSV Customer Service Department. Warehouse locations have been selected based on the area of operation and the place of residence of the representatives. 24 hours before collecting materials from the local warehouse, the representative notifies the batch of materials they intend to pick up. There is no need to take them in excess; the rest of the order can wait until the next collection.
Benefits
– By implementing this project, our client has reduced storage costs in local warehouses to the necessary minimum and eliminated the storage of materials in random places. They have also reduced the costs of delivering goods to the collection point by the representative through consolidated deliveries to local warehouses. The company also has control over the quantity of materials ordered, collected, and disposed of by the representative, which they can verify through online access to stock levels and by generating reports for individual representatives – claims Agata Grenda.
The implementation of the remote access project for warehouse resources also has benefits for sales representatives. By placing orders for necessary materials themselves, they optimize their work by planning marketing activities in advance. Sales representatives also have the opportunity to check what individual products look like in the system, thanks to the photos placed there, and have access to product logistics data. They also collect the ordered goods themselves at times and locations convenient for them.