Innovations significantly improve the functioning of every company, which is why the Raben Group, with a view to improving communication with customers, has made another version of a modern IT tool available to them – the Integrator application. The program allows for placing orders online via the website. This solution not only saves the customer’s time but also enables remote service and centralized support. The tool is simple to operate, and thanks to Web technology, there are no problems related to computer configuration, implementing changes, or updates. After completing an order, the customer receives electronic confirmation of its acceptance by the system. Using the Integrator, one can print documents such as consignment notes or labels. It is also possible to track the shipment’s route and generate various statistics, as all necessary information, from the moment of pick-up request to delivery, is in one place. This is an undoubted benefit for customers. In the coming months, Raben Polska intends to implement another IT solution – “eSMS”. This program will enable sending short information about the shipment (e.g., confirmation of receipt, current location, etc.) to the recipient electronically or via SMS. This solution means that the shipment recipient, in case of questions, can contact the carrier directly, i.e., the Raben company (rather than the shipment sender, who in this case would first have to make a phone call to the transport company and then another to their recipient). This will significantly streamline the work of Raben’s customers (shipment senders). However, this is not the end of the innovative solutions planned at Raben. Over the next few months, “Z-ręczna dostawa” (Handy Delivery), a manual unloading service, will be implemented. Typically, a logistics operator picks up shipments and delivers them to the indicated place, but is not responsible for their manual unloading. The aforementioned service will allow ordering the driver to unload and deliver the brought items to the indicated place (e.g., directly to a store in a shopping center). This service will be particularly useful at unloading points where there are no ramps or forklifts, or where the person receiving the goods is unable to move them. The “Z-ręczna dostawa” service can be used, for example, in shopping centers and galleries, hospitals, or pharmacies.