Ponetex Logistics wants to work closely enough with the client to reduce their costs in the process of continuous changes, while simultaneously increasing the level of satisfaction through the optimization of logistics processes. Hence the idea for a new, refreshed website – clear in its content and intuitive when it comes to customer service.
New graphics are not everything, however. A modernization here is also the newly created “Customer Zone” section, which includes, among other things, a “fuel surcharge” – a clear mechanism enabling a quick reaction to changes in diesel prices on the market, which are independent of the logistics operator – a complaint protocol, as well as a customer satisfaction survey. Regardless of this, the biggest convenience introduced is the “Online Orders” section, enabling the submission of shipping orders in electronic form. It also offers the possibility of tracking the shipment’s route (the proprietary Ponetrace system), its status, and generating a route report.