An increase in the number of handled shipments by nearly 70 percent – such sales results were recorded in January of this year compared to January 2012 by Pocztex, the courier arm of Poczta Polska. This is the best result in the history of providing this service. In all of 2012, Pocztex delivered nearly 7 percent more shipments than the year before. The reason? A positive market reaction to changes in the offer – price reductions and value-added services that the Post Office introduced in the autumn of 2012.
– We observe that among the new customers are companies that have resigned from the services of other providers and signed a contract with us. More than half of them are online stores – notes Sławomir Żurawski, Director of the KEP Service Development Office at Poczta Polska. – Poczta Polska has not only halted the downward trend in courier services, which had persisted since 2009, but has also recorded a significant increase.
The best fourth quarter in the entire history of the Pocztex service
Regarding the number of shipments sent via Pocztex, the results achieved in the fourth quarter of last year were more than one-third better compared to the corresponding period of 2011. It was also the best fourth quarter in the entire history of the service, i.e., since 1997.
The magnet in the new Pocztex is price, punctuality, and a high standard of service. Last year, Poczta Polska significantly lowered rates for courier services.
– This is one of the ways to regain the market. We do not intend to raise prices, unlike other companies. We forecast that this year, some courier companies will finally raise them after years of lowering prices. It is about increasing profitability. Currently, operators are delivering more and more low-margin shipments generated by the e-commerce market – emphasizes Sławomir Żurawski.
SMS or e-mail about shipment dispatch
Pocztex has competitive prices and guaranteed (nearly 100 percent) punctuality. Furthermore, as part of the service, customers can use additional solutions, such as insurance up to 1000 PLN included in the price or notifying the recipient via SMS or e-mail about the shipment dispatch. As the only large logistics provider in Poland, Pocztex offers delivery of shipments by 8 a.m. in cities with up to 100,000 inhabitants. Another advantage of Pocztex is the possibility of a quick payout of the cash-on-delivery amount for goods delivered to the customer within three days (the average time for the market is about six days).