The PKP Group is preparing for increased traffic during the All Saints’ Day period. From October 26 to November 4, special mobile information assistants will be present at selected railway stations. Their task will be to assist travelers on trains and at stations. PKP Intercity will also launch additional trains.
The end of October and the beginning of November is a period of increased rail traffic associated with All Saints’ Day. Across the country, PKP Intercity will provide passengers with additional information, handled by 113 specially trained staff. Information services will be strengthened at the 17 largest stations, and additional service points will operate at 10 of them. Passengers will be able to count on the help of mobile assistants wearing orange jackets with an “I” pictogram on the back. Mobile assistants will point out appropriate trains in the timetable, provide information about potential delays, indicate the platform from which the train departs, and instruct passengers on how to use ticket machines at the stations. All information regarding the PKP Intercity offer and the timetable can be found on the website http://intercity.pl. Those without Internet access can obtain information by calling the nationwide PKP Intercity hotline at 19 757.
To ensure a better travel experience, the carrier will also launch additional trains. The Express InterCity (EIC) “Bolesław Prus” train will run on the Warsaw – Szczecin – Warsaw route on October 31 and November 1, and the “Wojażer” train of the Twoje Linie Kolejowe (TLK) category will run additionally on the Kraków Płaszów – Gdynia Główna – Kraków Płaszów route from the night of October 31 to November 1 and from November 1 to November 2. The company will also reinforce several dozen trains as planned, preparing reserve carriages at the largest stations.
PKP Intercity monitors train occupancy on an ongoing basis. Currently, every passenger can check the number of occupied seats on a given train by visiting the website http://intercity.pl. In the bottom right corner, there is a link “Trains – occupancy forecast”. Thanks to this, travelers can check the number of occupied seats on those TLK trains that are not subject to mandatory seat reservations.
– It is very important that our passengers take care of their train tickets in advance, even before the period of increased traffic. This way, we will avoid queues and easily reserve our chosen seat. Tickets for PKP Intercity trains can be purchased at home via the Internet – we do not need to print them; a scan on a mobile phone or other mobile device is sufficient, which we then show to the conductor during ticket inspection. Tickets can be purchased in a 30-day pre-sale – says Małgorzata Sitkowska, spokesperson for PKP Intercity.
PKP Intercity is actively expanding new ticket sales channels. Currently, in addition to traditional ticket offices, tickets can be purchased via the e-IC online sales system at http://intercity.pl, at ticket machines, via mobile phone and the BILKOM application, or from the conductor on board the train, although the latter service involves an additional fee of 10 PLN. Tickets purchased online do not need to be printed; it is enough to download the proof of purchase to any mobile device and show it to the conductor during inspection. One of the increasingly popular sales channels is ticket machines. Today, passengers traveling from cities including Bydgoszcz, Toruń, Katowice, Kraków, Łódź, Opole, Poznań, Szczecin, Wrocław, Lublin, or Jarocin can use them. In all ticket machines, it is possible to purchase tickets for travel on Twoje Linie Kolejowe (TLK), Express (Ex), and Express Intercity (EIC) trains, excluding couchette and sleeping cars. By the end of the year, there are to be over 150 of them in Poland.
Travelers can find information about the carrier’s offer on the website at http://intercity.pl and by calling the Intercity Railway Hotline at 19 757. It should also be remembered that information is provided on trains by the conductor teams.