The service, tailored to strictly defined customer needs, is aimed primarily at the financial industry (banks, insurance, open pension funds), telecommunications, automotive, medical, and companies offering “remote” sales (installment sales). DHL Personal Signature is DHL Express‘s response to dynamic market changes and new business models. Increasingly, contact with the customer, and even the conclusion of contracts, takes place via call centers or websites. In such cases, to finalize a transaction, it is necessary to reach customers directly in various locations without the need to establish company branches in the field. By mediating in reaching the customer, DHL Express becomes an element of the entire business process.
Each time, the DHL Personal Signature service is adapted to the specific needs of the client. The prepared solution guarantees full data security. DHL Express also offers a package that includes the installation of a dedicated application, which enables the processing of client documents marked with a unique number. The Personal Signature service allows for the delivery of shipments directly to the recipient and the return of signed documents. Upon individual request, customers can take advantage of additional options such as: document verification, customer satisfaction surveys, reporting, and quality control of returned documents. As part of this service, shipments are placed in dedicated packaging that ensures their security and quick identification of the correct operational process for the shipments.
– As DHL Express, we focus on flexible solutions. DHL Personal Signature was prepared in response to the specific needs of our customers. Our courier, acting on behalf of the company we cooperate with, verifies documents from individual customers. The result is correctly prepared documentation, which forms the basis for further business relations. That is why DHL Personal Signature supports the business development of our clients, saves their time, and reduces costs – said Edwin Osiecki, Vice President of Marketing and Sales at DHL Express (Poland).
A key role in the DHL Personal Signature service is played by the so-called “Requirements List”. This document contains individual conditions for the identification of the recipient by the courier, necessary for the release of the shipment. Each “Requirements List” is created by the Logistics Solutions Department strictly according to the instructions of a specific client. This ensures it is fully adapted to even the most specific requirements.