The trend of outsourcing logistics services is growing and accelerating. Over the last 2 years, every 3rd company has changed its operator.
According to clients, the most important condition for satisfaction with cooperation is the quality of services combined with price, as well as creative solutions and a fast decision-making process. The expectations most frequently met by operators are global operational capabilities, ongoing and efficient communication, and operational efficiency. The most deficient factors are WMS and creative solutions. This is the result of the National Contract Logistics Survey conducted under the slogan “Your Logistics Manifesto 2020”.
The “Your Logistics Manifesto” campaign is an opinion survey that is part of a broader project, Logistics 2020, conducted by ROHLIG SUUS Logistics – one of the largest comprehensive logistics operators in the TSL market. The survey was conducted online from June to October 2012 among managers of companies managing contract logistics and supply chains, as well as other decision-makers using contract logistics services. 115 people representing various industries, most often major production sectors, took part in the survey. Anyone could fill out the questionnaire – the survey was open and anonymous. The results obtained were divided into four basic thematic sections. Below is a collection of the most interesting conclusions from the survey.
The full report is available at: www.logistyka2020.pl.