The Fiege Group has acquired another client for its center in Ibbenbüren, a town in northwestern Germany. Fiege will handle B2C services, specifically the warehousing and distribution of footwear and accessories such as watches, jewelry, and body care products for the well-known company Mexx.
Given that Mexx sells its assortment through online stores, among other channels, Fiege will be responsible for managing them and fulfilling orders placed electronically.
The logistics services provided by Fiege in Ibbenbüren will cover the entire operation, starting from warehousing, quality control, order fulfillment, parcel shipping, returns management, article cataloging, and sending samples to photo studios, to various value-added services such as labeling and preparing promotional sets. The fulfillment part will also include customer service via a multilingual call-center system, bookkeeping, and ensuring a connection to the online store’s server. These services will be provided through the joint venture company Fiege-PVS. An area of 3,000 square meters has been allocated for storing clothing as well as preparing orders. The warehouse will hold an average of 140,000 items. Mexx products will be delivered to Germany, Belgium, France, and the Netherlands.
– Mexx is an extremely important client for us, and we are dedicating high-class specialists with professional and extensive knowledge in the field of e-commerce to serve them. With our experience in dealing with the end consumer, we are eager to undertake cooperation with our new client – said Günter Westrup, Managing Director of the Fiege distribution center in Ibbenbüren.