The latest edition of the Europrodukt competition has concluded. In this competition, distinctions are awarded to companies providing services to large, medium, and small enterprises as well as individual contractors, which possess an interesting offer, strive to provide comprehensive customer service in all areas of operation, and meet the expectations of the European and global market.
The title “Europrodukt 2006” in the “Service” category was awarded to Masterlink Express for its specialized Monitored Shipment service. This service is designed to meet the needs of Masterlink’s regular clients regarding urgent deliveries of business materials, and in particular, as the name of the service suggests, tender offers. The service is available only to regular clients who have signed a contract with the company. The execution of the “Tender” service follows a specially created procedure. When ordering such a service, the client can be sure that Masterlink will prioritize their shipment, which is monitored throughout the entire shipping process and is additionally distinguished from other packages by a specially created envelope.
The importance of such a shipment is also emphasized by immediate internal communication within the company, and thus feedback to the client, who receives confirmation of delivery by e-mail within a maximum of two hours from the moment the service is completed.
As a standard, the service is carried out nationwide, subject to delivery times in specific city zones. When a client’s request regarding the delivery time deviates from the time standards offered by the company, the possibility of fulfilling such a request is considered individually each time.
– Our goal was not only to introduce a new service but also to provide our clients with the highest quality and the certainty that the shipments entrusted to us, often extremely important, will be delivered according to the highest standards, within strict time regimes – says Rafał Nawłoka, General Director of Masterlink Express.
<\/div>
The title “Europrodukt 2006” in the “Service” category was awarded to Masterlink Express for its specialized Monitored Shipment service. This service is designed to meet the needs of Masterlink’s regular clients regarding urgent deliveries of business materials, and in particular, as the name of the service suggests, tender offers. The service is available only to regular clients who have signed a contract with the company. The execution of the “Tender” service follows a specially created procedure. When ordering such a service, the client can be sure that Masterlink will prioritize their shipment, which is monitored throughout the entire shipping process and is additionally distinguished from other packages by a specially created envelope.
The importance of such a shipment is also emphasized by immediate internal communication within the company, and thus feedback to the client, who receives confirmation of delivery by e-mail within a maximum of two hours from the moment the service is completed.
As a standard, the service is carried out nationwide, subject to delivery times in specific city zones. When a client’s request regarding the delivery time deviates from the time standards offered by the company, the possibility of fulfilling such a request is considered individually each time.
– Our goal was not only to introduce a new service but also to provide our clients with the highest quality and the certainty that the shipments entrusted to us, often extremely important, will be delivered according to the highest standards, within strict time regimes – says Rafał Nawłoka, General Director of Masterlink Express.
<\/div>