Innovative potential of postal operators in logistics

The paper deals with evaluation of readiness of selected Slovak postal operators for implementation of innovations in the field of logistics. Their readiness is represented by innovation potential, which rates four areas – strategy and planning, quality of services and environment, technological processes and marketing. Based on total value it differs between four groups – from postal operators with high innovative potential to operators with very low innovative potential.INNOVATIVE POTENTIAL OF POSTAL OPERATORS
IN THE FIELD OF LOGISTICS
The paper deals with the evaluation of the readiness of selected Slovak postal operators for the implementation of innovations in the field of logistics. It expresses this through innovation potential, evaluating four areas – strategy and planning; quality of services and environment; technological processes and marketing.
Based on the final value, it distinguishes four groups – from postal operators with high innovation potential to operators with very low innovation potential.
1. INTRODUCTION
Most postal operators have held a monopoly position in the market for a long time.
Their main task was to provide the public with access to information exchange. As postal services are important for the development of society and the economy, the monopoly status has not changed. Postal operators have not focused on customer requirements, and the majority of innovations have been implemented only as a result of new technologies, not customer needs.
Nowadays, the situation is different, and postal operators have to succeed in competition with other operators and logistics companies. Their competitiveness depends on prof. Ing. Mária Rostášová, PhD.; University of Žilina, Faculty of Operation and Economics of Transport and
Communications, SLOVAKIA; 010 26 Žilina, Univerzitná 8215/1. (…)

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