The Parcel Unit in Siechnice near Wrocław is a new IKEA logistics unit that will handle small orders placed via the website, in-store, or by phone. They are shipped directly to customers throughout Poland for a price of 15 PLN per package up to 30 kg.
– The new logistics solution is an important moment in the development of IKEA’s multi-channel sales network in Poland, which we are also improving based on customer feedback. It offers the possibilities our customers have been waiting for – fast delivery at an affordable price. We see constant growth in e-commerce sales and must be prepared to handle it from a logistics perspective. We estimate that over the next three years, the Parcel Unit in Wrocław will fulfill over 1.5 million orders – explains Sigrun Tessarek, Customer Fulfillment Manager Poland at IKEA.
The Parcel Unit is a new solution that operates based on cooperation with IKEA’s business partners – the logistics operator 3LP, which owns the distribution center in Siechnice, and 
courier service provider GLS. 3LP offers advanced automated solutions for the order picking process, while the dense logistics and pickup point network of GLS guarantees short delivery times – nearly half of the customers will receive their goods the day after placing an order online.
Easier access to IKEA products
The Parcel Unit in Siechnice handles over 6,000 IKEA products – mainly home furnishing accessories and small furniture. Orders are delivered to customers by the courier company GLS for a price of 15 PLN for each package up to 30 kg.
– We are happy to be part of this important project for IKEA. We are successively developing our services for the rapid growth of e-commerce, adapting them to the expectations and lifestyle of recipients. Modern courier services are key to the development of online trade, which is why we focus on speed, efficiency, and flexibility of deliveries. Providing such service will also be key for us in our cooperation with IKEA – commented Andrzej Wasielewski, Director of the West Region and Investment Planning and Implementation at GLS.
Advanced automation
The warehouse near Wrocław is a technologically advanced logistics center for e-commerce. A key element determining an efficient order fulfillment process is the automation of warehousing and 
IKEA product picking processes. Most customer orders are fulfilled by an automated system that allows for the highest picking speed – up to 2,000 items per hour – and almost completely eliminates potential errors. The high efficiency of the warehouse is very important in the context of the planned growth of online orders.
– We have an experienced and highly motivated team, equipment unique on a European scale, and advanced warehouse management software. This allows us to guarantee the highest level of service while maintaining competitive costs – adds Piotr Streker, Logistics Project Manager at 3LP.
– The goal of the project was to prepare the best possible offer for our customers. We adopted a B2B cooperation model with external operators, experts in the field of distribution for e-commerce, who are systemically and process-integrated with IKEA. Thanks to this, we can optimize our work, ensuring high quality and efficiency of our processes – says Tomasz Kuliga, Parcel Unit Project Manager in Siechnice.