The largest online trading platform in Poland – Allegro, and the logistics operator General Logistics Systems Poland Sp. z o.o. (GLS Poland) have been cooperating in the field of parcel transport since January. Now, buyers on Allegro can also request status updates for their GLS shipments via the Gadu-Gadu instant messenger.
Recipients are eager to use the option of tracking their parcel’s journey to estimate when the goods will be delivered. From the moment the parcel is dispatched by the seller via GLS Poland, both the seller and the buyer can precisely monitor the transport progress; at every transshipment point, i.e., before every route and every sorting process, the parcel is scanned, and the data is transmitted to the GLS IT system. The courier documents the delivery to the recipient on the spot using their handheld scanner and immediately sends this information to the Track&Trace system.
– Like all GLS customers, Allegro users have the ability to track their parcel’s journey using its individual number in almost real-time – either through our website www.gls-group.eu or by phone – explains Tomasz Kroll, District Manager at GLS Poland.
Especially for Allegro users, GLS has introduced an additional option for tracking parcel progress – notifications about parcel status changes via Gadu-Gadu, the most popular instant messenger.
– After proper registration on Allegro, Gadu-Gadu automatically forwards information to mutual users as soon as new data about the parcel is available – says Tomasz Kroll. However, one can also inquire about the parcel status via Gadu-Gadu on Allegro without prior registration.
Tomasz Kroll – Thanks to Gadu-Gadu, users can request to be informed about the parcel status without having to be active themselves – and this throughout the entire duration of the transport.
In the case of GLS, this is usually 24 hours on business days within Poland.
How can parcel senders contribute to ensuring the shipment reaches the recipient quickly? A correct address is an essential element. To avoid data transmission errors, since January 2011, GLS Poland has been offering Allegro merchants tools that allow printing labels with recipient data directly from Allegro accounts. This saves sellers’ time and eliminates the possibility of errors. This solution is already being used by 450 sellers operating on Allegro.
– By recording addresses, we contribute – invisibly to buyers – to the satisfaction of Allegro users – says Tomasz Kroll. – We are pleased that thanks to Gadu-Gadu, there is another new way to obtain information about shipments.