– This is a huge distinction and honor for us – said Jens Bjørn Andersen, CEO of DSV Group, during the awards ceremony at the Renaissance Center in Detroit. – This award means that DSV is a business partner capable of providing the highest quality services to one of the world’s largest companies.
Two of the operator’s companies are involved in servicing General Motors. DSV Road is responsible for loading and transporting automotive parts from GM factories in Europe to the transshipment center at the port of Bremen, where a forty-person Air & Sea team handles complete order processing, shipping cargo to recipients worldwide, and continuously updating data in GM’s IT system. DSV has adopted an interesting cooperation model in the United States. An International Traffic Center operates at the GM headquarters in Ohio, where eleven DSV employees manage 20,000 spare parts orders per week from a catalog covering over 6,000 items. Each order is entered into a system that allows customers to be informed about the status of their order in real-time. For many key customers in the Middle East, China, or Mexico, the team of DSV employees seconded to General Motors is the first point of contact. In Poland, General Motors is serviced by the DSV Air & Sea branch in Krakow-Balice.
– It was quite a challenge for us, especially at the beginning of our cooperation with GM – says Jadwiga Siuda, manager of the DSV A & S branch in Krakow. – As is often the case in the automotive industry, there are situations where required delivery deadlines are very tight, and every hour of delay in delivery can cause production downtime. However, thanks to good work organization, we managed to meet the requirements of this client.