The organizers of the project are the industry magazines “Eurologistics” and “Truck&Business Polska” as well as the research agency Data Group Consulting DGC. The event was held under the substantive patronage of the Ministry of Economy, the European Commission Representation in Poland, and the Warsaw School of Economics. In this year’s edition of the 2009 Logistics Operator of the Year survey, 31 logistics companies participated, on behalf of which nearly 1,200 survey interviews were conducted with their key clients. Based on the results of the satisfaction survey conducted among clients of logistics companies, a ranking of the research program winners is created, and awards and distinctions are granted. The survey results are organized into seven categories. The awards ceremony took place on December 4, 2009. Regarding the results of the entire 2009 Logistics Operator survey, this year DHL Express took first place in the category “Market leader position in the assessment of all clients” – out of all surveyed individuals, one in six indicated DHL Express (Poland) as the absolute best or the biggest competitor to the surveyed companies (spontaneous mention). In the category “Service standard in the assessment of all clients,” the company took second place, and in the category “Company’s competitive potential,” it took third. “Strongest brand in the logistics services market” is another Honorary Distinction awarded to DHL Express as part of the “Logistics Operator of the Year” program. The company has received the Gold (2004) and Bronze Emblem (2003, 2007) as well as Special and Honorary Distinctions in the categories “Service standard in the assessment of other companies’ clients” (2003), “Service standard in the assessment of clients” (2005), “Competitive potential” (2006), and “Geographical reach of deliveries” (2008).
– Receiving the Honorary Distinction for DHL Express as the “Strongest brand in the logistics services market” in the assessment of clients is of particular importance to us. The passing year was a real challenge. In response, we implemented many projects that resulted in adjusting our offer and improving the entire service process. We are pleased that these changes have been recognized by our clients – said Tomasz Buraś, CEO of DHL Express (Poland). – “Strongest brand in the logistics services market” is a confirmation of the high value of the DHL brand, which we work on every day. It is also a strong motivation for further actions to improve our offer and strengthen relationships with clients.