BCC and TOPCALL have entered into an agreement to jointly offer the FaxConnect for Orders solution, which allows for the automation of document entry and circulation processes and their integration with the SAP system used in the company.
Thanks to FaxConnect for Orders, information from orders or invoices is automatically read, transferred directly to SAP, and immediately made available to multiple users. This increases processing efficiency and contributes to higher customer satisfaction. Data capture technology helps automate business processes, reduces operating costs, shortens the time required for processing and handling orders and invoices, reduces the human error factor, and significantly improves the quality of the read data.
– Thanks to the joint offer from TOPCALL and BCC, a leading company on the Polish SAP implementation market, customers using SAP receive new opportunities to improve communication with business partners. BCC’s participation in FaxConnect for Orders implementations guarantees that solutions are tailored to the individual needs of companies – said Małgorzata Kniaź, Managing Director of TOPCALL Polska Sp. z o.o.
Piotr Płóciennik, Director of Customer Relations at BCC, assesses: The cooperation with TOPCALL is another step in expanding our offer with high-quality solutions complementary to the SAP system. In companies that use fax or email communication on a large scale, FaxConnect for Orders brings a new quality to customer service.
FaxConnect for Orders – a solution that integrates seamlessly with the SAP system, built on TOPCALL’s Unified Communications platform. It includes software for data reading and verification, as well as the Order Entry Book option, which TOPCALL developed specifically for SAP. FaxConnect for Orders eliminates time-consuming manual entry of various documents (e.g., orders or invoices) received via fax, email, or delivered to the company in traditional paper form.
Thanks to a pattern recognition process and content-based classification criteria, FaxConnect for Orders classifies and extracts relevant data (e.g., customer number, customer name, order number, etc.). Through processing interfaces in SAP, this data, along with images of the source documents, is transferred directly to the Order Entry Book, where it undergoes formal approval and registration procedures.
Users can view, monitor, and edit customer orders at any time while using multiple windows – this simplifies handling customer inquiries and eliminates the risk of data loss. Additionally, the software guarantees error-free distribution and processing of documents, even those with significant volume, and streamlines their processing. The FaxConnect for Orders solution also offers automatic sending of acknowledgments of receipt and internal notifications about the receipt of a customer order (e.g., to sales managers).
The key advantages of FaxConnect for Orders are:
- Reduction of order processing time
- Monitoring and constant control during all processing stages
- Reduction in the number of errors during data entry by employees
- Increased efficiency thanks to automated handling
- Real-time availability of data extracted from orders in the SAP system
- Ongoing archiving.