Siódemka S.A. has received the prestigious “Customer Friendly Company” emblem for the third time in a row. The program is an audit that verifies the level of service quality and customer satisfaction, and the distinction is awarded based on independent research.
Just like last year, Siódemka joined the “Customer Friendly Company” program because the quality of cooperation with the client, punctuality, and flexibility of the offer are the most important elements in building its position in the courier services market. The company’s strategy is based, among other things, on introducing new solutions and innovations in the field of shipment and customer service. It aims to accelerate and automate the shipment handling process, thereby improving the punctuality and security of deliveries.
– Of course, the satisfaction is great because the distinction was, in fact, awarded to us by our customers. Receiving such an award three times in a row, confirming high customer service quality year after year, is an excellent motivation for further work – says Marcin Kruszyński, PR Manager, Siódemka S.A. – This year’s award is exceptionally valuable to us because in the conducted study, we not only once again exceeded the evaluation threshold required to be awarded the certificate, but above all, we improved our ratings compared to last year. And this confirms that we are not resting on our laurels and are successfully and systematically improving the quality of Siódemka – even though it is already high.
“Customer Friendly Company” is the only comprehensive research and development project in Poland that diagnoses areas where a company’s relationships with customers are based on the exchange of value. The audit model implemented through the FPK corresponds to modern marketing trends, according to which the key to business success is identifying and meeting customer needs. The goal of the Program is to increase the level of customer service management among Polish enterprises, raise standards for conducting company commercial policies, and build long-term relationships with customers based on mutual benefits. The award ceremony will take place in November.