Starting in November, DHL Parcel has added a new service to its offer – Redirect your parcel. It allows, among other things, changing the delivery address of an ordered shipment while it is already on its way to the recipient. To do this, all you need is access to a computer or a mobile device connected to the internet.
Using the specially created Redirect your parcel service (www.przekieruj.dhlparcel.pl), the shipment recipient will be able to decide on the most convenient redirection method themselves, without the need to contact the sender.
– We always strive to meet the needs of our customers, hence the idea of including a new service in our offer. We want to be a flexible company that values consumers’ time, as well as an innovative one that uses new technologies. Redirect your parcel is a convenient and modern solution that will allow recipients to manage their shipment from the moment it is sent until the moment it is delivered. We hope that the new service will ultimately also contribute to increasing the effectiveness of our deliveries, and consequently, increasing customer satisfaction – comments Igor Caban, Managing Director of DHL Parcel.
Using the Redirect your parcel service, the recipient, by providing the shipment number and an individual PIN code, can change the delivery address at almost any time. To collect the shipment at a convenient place and time, the customer has the option not only to redirect it to one of the thousands of DHL Parcelshop points (e.g., gas stations, shops) but also to completely change the date and delivery address of the parcel within the given delivery terminal. An alternative delivery address can be almost any place located in the immediate vicinity of the previously selected location, regardless of whether it is a neighbor’s apartment, friends’ place, or a workplace. Wishing to meet the expectations of its customers, as part of the service, the company also allows for the complete cancellation of the shipment. To do this, it is enough to provide the reason for canceling the order.
Information about the possibility of redirecting the parcel is received by the customer in the form of an additional E-mail/SMS Notification service. The message can appear on the day of shipment, on the day of delivery, and after an attempted delivery. Additionally, the recipient has the option to systematically check the status of the shipment on the www.dhlparcel.pl website. The Redirect your parcel service handles all shipments in the currently available offer, with the exception of the DHL Parcel MAX service (shipments over 31.5 kg up to 2,500 kg).