One year after its introduction to the Polish market, the TNT Express night express service is being used by companies whose business model is based on a network of mobile employees. This includes the industrial automation, agricultural machinery, construction machinery, car dealership networks, and medical diagnostic equipment sectors.
The night delivery service allows for shorter delivery times for parts for technicians, ensures better control over shipment status, and improves business efficiency.
– We use the night deliveries offered by TNT Express because our business requires it – says Krzysztof Dykrzak, Service Director at Jungheinrich Polska. – Parts ordered by our technicians must be delivered by 7:00 AM the next day. Otherwise, it may happen that a breakdown of the equipment we service is not repaired on time, which means financial losses and customer dissatisfaction.
A service technician is required to perform repairs within a time frame specified by the contract from the moment a breakdown, e.g., of a forklift, is reported. Often, this is 4 hours from the receipt of the report. Meeting this standard would not be possible without maintaining an appropriate level of spare parts inventory or fast delivery from a central warehouse.
– We had to face a difficult task because Jungheinrich’s requirements were exceptionally high – says Robert Sopeła, Manager of the Warsaw branch of TNT Express – The night delivery service is based on a standard delivery network, but it is tailored to the customer’s needs every time. To meet the challenge, we created a special delivery system with a structure of mutually complementary routes and strictly defined delivery times. We are confident that even unforeseen road situations or weather conditions will not affect the reliability of deliveries.
Today, the TNT night express service is the most comprehensive offer in the night delivery segment in Poland. Deliveries are carried out between 1:00 AM and 7:00 AM throughout the country. Deliveries do not require the personal presence of the recipient – they are carried out via special drop boxes and airlocks. TNT has created a separate infrastructure for this service. Its heart is the transshipment center in Łódź, while branches have been located to guarantee reaching every place in the country within 6 hours. A network of dedicated road connections, operated by shuttle trucks, has been created. Special IT infrastructure has been prepared, offering customers an individual system for handling and exchanging data with TNT.
– Before TNT started serving us, a technician could order the parts they needed until 12:00 PM. Currently, they can do it two hours later and receive the components necessary for repairs the next morning. All information about the order, transport, delivery time, and any delivery errors goes into our IT systems, which allows for complete control of all logistics processes – says Krzysztof Dykrzak.