In November this year, DSV Road implemented a new service aimed at increasing the basic protection of transported goods. DSV Protect is a value-added service that, for a small fee, allows for above-standard protection of shipments in international road transport.
High diligence and attention to detail are values that guide DSV employees every day. However, even in the case of perfectly planned transport, unforeseen situations sometimes occur. The idea behind the DSV Protect service is to extend DSV’s liability in the event of such a non-standard situation, which may result in damage to or loss of the customer’s goods.
– In order to protect our customers from the consequences of unforeseen situations and in connection with the limitations imposed by the CMR Convention, we have decided to introduce the DSV Protect service in Poland, which increases the amount of compensation paid by DSV in the event of loss, disappearance, or damage to the transported goods – says Anna Kowalska-Zientek, Risk and Security Management Manager at DSV Road.
– DSV Protect extends the civil liability of DSV Road as a carrier for the performance of international road transport above the liability limit specified in Art. 23 para. 3 of the Convention on the Contract for the International Carriage of Goods by Road (CMR), which states that compensation may not exceed 8.33 SDR per 1 kg of gross weight of the missing or damaged goods. For a small additional fee, DSV increases the limit of its civil liability for the customer’s goods, regardless of the monetary limitation of DSV’s liability resulting from this provision – adds Robert Stefański, Legal Counsel at DSV.
Using DSV Protect is not mandatory, but it provides customers, in addition to extending DSV Road’s liability in international traffic, with other additional benefits, including streamlining the claims handling process and accelerating the payment of compensation compared to processing claims for shipments not covered by this special service.