IVECO has launched an accreditation program for its network, allowing service points with specialized and efficient facilities that meet the specific needs of heavy vehicle fleets to obtain the IVECO Truck Station status. These locations have met a series of rigorous requirements across all areas of operation, including specialized staff training, extended working hours, and increased parts availability.
IVECO is establishing a network of 250 Truck Station service points across Europe to ensure that heavy vehicle drivers have constant proximity to service stations and quick access to all services offered at the nearest IVECO Truck Station. Thanks to IVECO Truck Stations, customers benefit from the Up-Time mobility guarantee, the brand’s promise to all customers who have chosen the Stralis XP or NP – the TCO2 champions.
At IVECO Truck Stations, repairs are performed by specialized, highly qualified, and experienced IVECO mechanics using the most advanced diagnostic tools. Truck Stations guarantee the availability of necessary spare parts through IVECO’s effective warehouse management and logistics, which utilize advanced tools such as Parts Retail Inventory Management and the new Dealer-to-Dealer ordering system. This ensures that the right parts are delivered to customers to the right place and on time.
IVECO Stralis XP and NP vehicles can benefit from a fast-track lane, giving them priority for technical support. Furthermore, Truck Stations go beyond typical workshop support by also offering tire services and truck washing. The service centers also have agreements with local hotels, allowing them to provide accommodation for drivers, including transport to and from the workshop. To maintain a high level of service, every IVECO Truck Station will undergo an annual audit to retain its status.
Truck Stations across Europe offer extended working hours, during which drivers can contact them using the toll-free Assistance Non-Stop phone number, the IVECO Non Stop mobile app, or the vehicle’s onboard telematics. Directions to the nearest Truck Station can be sent to a smartphone or tablet by using the Dealer Locator on the www.iveco.pl website and determining the driver’s current location via a mobile device.
– Our ambition is to provide our customers with the highest quality of service, along with the Up-Time vehicle mobility guarantee. The Truck Station project aims to create a specialized service network for heavy vehicles traveling along Europe’s main transport corridors. We are in the process of granting Truck Station status to further service points, with the number expected to reach 250 across Europe – said Pierre Lahutte, IVECO Brand President.
Summary of services provided at IVECO Truck Stations:
Highest quality repairs: Experienced IVECO staff equipped with the most advanced diagnostic tools
Highest staff qualifications: The best teams dealing with sales and after-sales service for heavy vehicles
Extended working hours: Availability at any time
Proximity: Located along major routes used by heavy vehicles
Parts availability: Special plans ensure the availability of the right spare parts in the right places
Priority service: Priority for receiving technical support
Additional services: Tire service, truck washes, hotel partnerships, and many other services.