A new PKP Intercity hotline number has been launched. From July 10, 2017, details regarding the timetable and the carrier’s offers can be obtained by calling 703 200 200*. The PKP Intercity telephone information service operates 24 hours a day, seven days a week.
From mobile and landline phones
From the launch of the new number, for one more month, until August 10 of this year, travelers will have the option to contact by calling the previous number 19 757. As before, the telephone information service will be available 24/7, every day of the year. It will be available to passengers calling from both landline and mobile phones. For travelers from abroad, the hotline number remains the same (+48 22 39 19 757). The hotline service will be provided by the current contractor, the company TK Telekom.
85 thousand calls answered monthly
By calling the hotline, travelers can obtain all necessary information regarding PKP Intercity services – from the timetable, through seat availability on trains, to current offers and promotions for passengers. Monthly, hotline consultants answer an average of 85,000 calls from customers, including those from abroad. Telephone information staff also assist passengers in emergency situations, e.g., when finding items lost on board a train. Through the hotline, the need for assistance during travel can also be reported by persons with disabilities and reduced mobility. All necessary information regarding the carrier’s offer can also be found on the intercity.pl website, at ticket offices, or at Customer Service Centers at some railway stations. A contact form available on the PKP Intercity website is also at the disposal of travelers.
*In case of inability to connect to the number 703 200 200, please contact your operator to remove the block on 703-type numbers. The cost of the call will be 1.29 PLN gross per minute.