Following the positive reception of the pilot project launching 30 Parcelstation lockers in Warsaw, DHL Parcel has decided to expand the network to include more cities – Wrocław, Kraków, and Poznań.
– Door-to-door delivery, a segment in which DHL Parcel is dynamically developing, continues to enjoy the greatest popularity among recipients. However, customers are increasingly appreciating the ability to pick up parcels on their way home at a time convenient for them. Therefore, after successful tests of our lockers in Warsaw, confirmed by a 70 percent increase in volume, we are launching new locations – comments Maciej Dudek, Manager of the DHL Parcelshop access point network.
The first devices in the new cities are already operational, and from the beginning of July, the entire network will consist of 60 lockers. This means that half a million consumers have a DHL Parcelstation point in their immediate vicinity. Pickup at a locker can be requested both when purchasing in an e-shop and after the shipment has been sent via przekieruj.dhlparcel.pl. Thanks to this, customers of over 4,000 stores have already taken advantage of the option of personal parcel pickup this year.
– Parcel lockers complement the network of over 1,300 DHL Parcelshop drop-off and pick-up points (newsstands, gas stations, shops), which cover 395 municipalities in Poland. We are considering installing lockers in other major Polish cities later this year, so that our network is close by and provides various ways of pickup for as many customers as possible – explains Maciej Dudek, Manager of the DHL Parcelshop access point network.
DHL Parcelstation lockers provide the customer with convenience through the choice of a convenient location, e-mail/SMS notifications about the shipment status, and up to 7 calendar days to collect it. Online stores receive additional benefits, e.g., Saturday delivery included in the price of the shipment, which means fewer inquiries from the customer and, as a result, buyer satisfaction. Parcel pickup points are not only a convenient solution for individual customers, but also represent an interesting proposition for small business clients who want to send shipments without signing a contract. New locations include Pasaż Grunwaldzki, Sky Tower in Wrocław, al. Daszyńskiego 3, Rynek Podgórski 14 in Kraków, the Kupiec Poznański shopping center, and the Piastowskie housing estate area in Poznań.
The pickup process at the locker, which involves entering a PIN code and phone number, is simple and fast. It is also worth mentioning that the DHL Parcelstation lockers themselves are installed inside buildings. Thanks to this, shipments delivered to them are protected from changing weather conditions, which is of great importance when ordering, for example, electronic equipment or cosmetic products.