DHL Express UK is integrating InPost Parcel Lockers® into its network, providing online retailers and their customers with a more flexible delivery offering. DHL customers can now choose their nearest InPost Parcel Locker® as a delivery collection point. There are already over a thousand such units operating in the UK.
The new service offers DHL customers access to their shipments in a convenient and secure location available 24 hours a day, 7 days a week. With the growing demand in the e-commerce market, expanding delivery options through DHL provides busy consumers with a more convenient way to collect their parcels, while offering DHL’s retail partners a more flexible delivery solution for their customers. Customers in the UK can choose the place and time of collection. Residents of British cities have to travel an average of no more than 3 km to reach a Parcel Locker®, and email and SMS notifications, along with shipment tracking, provide the convenience they expect.
– Today’s customer is well-informed but usually short on time, so they want to receive their purchases quickly and conveniently. Parcel Lockers® provide this opportunity thanks to 24/7 availability. This eliminates the need to wait for a delivery at home and allows the customer to choose a location that suits their needs. Ensuring that the customer receives their shipment on the first attempt is crucial for high transaction satisfaction, which is why we are pleased to offer this new and innovative service – said Phil Couchman, CEO of DHL Express UK & Ireland
– Collecting parcels at customer service points is becoming less attractive in an increasingly mature e-commerce market, so retailers are adapting their offerings to meet the expectations of customers who increasingly demand a wide range of delivery options and the ability to choose a service that meets their criteria. The integration of our network of Parcel Lockers® with DHL’s courier services is a great example of how to provide even greater choice and convenience for parcel delivery to customers across the country. Our goal is to make life easier for customers and fit the delivery of ordered products into their daily schedules, which is why we are proud to partner with DHL on the implementation of their new delivery service – emphasizes Ian Caminsky, CEO of InPost UK.
In addition to Poland and the UK, InPost Parcel Lockers® also operate in countries such as France, Italy, Russia, the Czech Republic, Slovakia, Hungary, and Canada. Furthermore, Parcel Lockers® are successfully used in the networks of local courier or postal companies in Chile, Estonia, Lithuania, Latvia, Australia, Colombia, Iceland, and Ireland. By the end of 2015, there were over 5,000 Parcel Lockers® operating worldwide, with over 4,000 in the InPost network. The highest quality of InPost Parcel Lockers® is highlighted by numerous international awards, including: the ‘Supplier of the Year’ title at Post Expo 2014, the ‘The Delivery Excellence Award 2014’ in the ‘Best Carrier Contribution to Delivery Innovation’ category, and above all, 4 World Mail Awards received in 2010, 2011, and 2013.