Since the launch of the new service in June 2015, the company has already handled over 4 million shipments, and nearly 98% of them were delivered the very next day after dispatch. The service volume is growing at an express pace. Nearly half of the deliveries were completed in the last two months – over 1 million in December 2015 and nearly 800,000 in January 2016, respectively.
The company provides courier services for individual and business customers. Next-day delivery and attractive service prices – combined with InPost Paczkomaty® and the largest network covering over 7,000 post offices – make it the only offer in Poland providing a comprehensive and complementary range of domestic and international logistics services “under one roof”. The operator’s offer is complemented by a wide range of modern solutions, including the Dynamic Parcel Redirection option, which allows for picking up a courier shipment at a selected InPost Paczkomat® or Customer Service Point. Furthermore, in November 2015, InPost courier deliveries were also implemented on the Allegro platform as part of the cooperation between both companies in providing e-customers with the best logistics services for goods ordered online.
– Currently, the key challenge for the entire industry is to ensure a multi-channel logistics service model that guarantees not only operational efficiency, but also gives customers the opportunity for convenient order pickup and full flexibility in modifying a previously selected form of delivery. Expanding the existing InPost offer with courier services is a response to the emerging needs of e-consumers and results from the changes taking place in the e-commerce market. The success of the InPost courier service is confirmed by data on the volume of shipments handled by us, both over the few months since the solution’s implementation and during the busy pre-Christmas shopping period. Such a dynamic growth rate shows not only the market’s demand for fast and efficient courier services, but – most importantly – confirms customer satisfaction with our offer. We intend to continue our current company development strategy and, in accordance with the adopted assumptions, we want to achieve a 7% share in the Polish courier market by the end of 2017 – comments Sebastian Anioł, CEO of InPost S.A.
According to a consumer survey conducted by InPost, as many as 93% of users of the new courier service rate it as good or very good. When asked to rate the delivery within the new InPost courier service, over 74% of customers described it as very good, and 18% considered it good. Among the key issues influencing the assessment of the solution, consumers most often pointed to speed, punctuality, and the level of courier service.
The Allegro Kurier InPost option is one of three available forms of delivery for goods ordered via the largest Polish e-commerce platform. Thanks to the conclusion of a strategic cooperation agreement regarding the delivery of products ordered online via Allegro and InPost, e-sellers also have the opportunity to use Allegro Paczkomaty InPost and Allegro Polecony InPost. In all these options, customers are guaranteed the possibility of returning the ordered product free of charge.