DHL Express, a leading provider and expert in international logistics services, regularly raises its service standards as part of its quality and safety policy, driven by customer satisfaction and the highest quality of services provided. One of the manifestations of DHL Express’s commitment to high customer service standards in international operations is the replacement of its existing vehicle fleet. The new vehicles meet high environmental and safety criteria, incorporate functionality and operational efficiency, while simultaneously increasing driving comfort and safety.
As a recognized provider of international air shipments, DHL Express also uses a fleet of vehicles belonging to carriers and couriers on a daily basis, which are adapted to the requirements of the logistics company and branded with the DHL logo.
Replacing the fleet with modern vehicles is one of the criteria of DHL’s corporate policy and the terms of cooperation with carriers providing courier services for DHL Express. The vehicle replacement process has been ongoing since January 2015; by the end of June, it had already covered nearly 1/3 of the entire fleet in international express services. The new fleet, which is subject to the new courier vehicle standards, consists primarily of delivery vans from Fiat, Ford, Renault, and Mercedes.
– Replacing all courier vehicles with brand-new ones is a continuous process, dependent on the age and condition of the currently used vehicles. Naturally, the oldest vehicles are replaced first. – said Agnieszka Błaś, Director of International Operations. According to the new standards for courier vehicles adopted this year, their service life is a maximum of 6 years. The DHL Express vehicle fleet consists exclusively of LCV (Large Commercial Vehicles) type cars or larger (with a cargo space of at least 10 cubic meters and a payload of at least 1200 kg). Rear doors that open at a 260° angle, which improve loading at courier gates, are also standard, as are vehicles with shelving systems, which work perfectly for delivering shipments in urban areas.
– A key element of our quality and safety policy is maintaining special care for the highest quality in all aspects of DHL Express’s operations, including road safety, in which our couriers are also participants. Our environmental policy, which we have been effectively implementing at DHL Express for years, for example through the GoGreen program or projects such as raising courier vehicle standards, fits strongly into our strategy – said Agnieszka Błaś, Director of International Operations.
Customer service plays a paramount role at DHL Express, which offers international logistics services. This complicated and complex process requires continuous improvement of service quality with the participation of all available forms of logistics activity. A modern fleet is one of the most important factors directly influencing the efficiency of logistics processes and the quality of services.