The courier company GLS Poland has received two awards – the Main Prize in the Innovative Product 2014 competition in the Logistics category and the title of Logistics Leader in the e-commerce category as part of the “Logistics Operator of the Year” customer satisfaction survey.
For over a dozen years, Eurologistics Publishing and Data Group Consulting have been conducting a research program, within which the “Logistics Operator of the Year” award is granted in various categories. A novelty is the title of “Logistics Leader in the e-commerce category”. The courier company GLS Poland is the first recipient of this award. During the customer satisfaction survey, which determines the awarding of the title, the solutions offered by the company in terms of optimal support for online stores gained the greatest recognition from respondents.
GLS Poland also won the Main Prize in the “Innovative Product 2014” competition in the Logistics category for the FlexDeliveryService. The goal of the competition is to identify and reward innovative products and services that have been implemented or improved within the last two years or will be implemented soon.
The awarded prizes and distinctions serve as a kind of compass for the further development of the industry – this is important information for companies, indicating the direction to follow in order to optimally adapt their offer to the changing requirements of customers.
Goal: communication
As part of the FlexDeliveryService, GLS informs individual parcel recipients about the planned delivery date even before the actual shipping process begins. In most cases, it also indicates a three-hour time window in which the courier’s visit should be expected. If the proposed date conflicts with the recipient’s plans, they can quickly, free of charge, and via the Internet change the delivery terms – change the delivery date, redirect the parcel to another address in Poland or to a GLS ParcelShop point, or a GLS branch. In this way, recipients of parcels delivered by this company receive them quickly and in the most convenient way possible for them. Currently, this service is available not only for domestic shipments but also for those sent between Poland, Germany, Austria, and Belgium. It is also planned to expand it to other countries.
– We are extremely pleased that the surveyed customers, to whom we owe this award, appreciate both our solutions in the field of e-commerce and returns logistics, as well as the general flexibility and high quality of the services offered – says Tomasz Kroll, Region Manager GLS Poland & Ireland.