The Polish branch of the courier company TNT Express has been awarded the Golden Emblem in the “Logistics Operator of the Year 2013” customer satisfaction survey program. TNT Express was not only the highest-rated courier company but also the highest-ranked transport company in Poland.
The goal of the program, organized since 2002, is to identify best practices in the transport sector. The ranking of companies is determined by the opinions of customers of courier, transport, and logistics firms regarding, among other things, timeliness, service quality, and the comprehensiveness of services. The program was organized by the research institution Data Group Consulting and the industry magazine “Eurologistics”.
– This is the ninth time we have stood on the podium of the program – said Piotr Buczkowski, General Manager of TNT Express Poland, during the awards ceremony – Quality of service and customer care is a priority for TNT Express, which is why the recognition of our customers, by whose votes we won, is the best confirmation of the validity of the strategy we have chosen.
– TNT is a strong brand in the international shipping market, which in the past year has managed to significantly strengthen its position in the domestic market – said Piotr Szreter from Data Group Consulting – TNT Express is constantly developing and entering new market segments, offering above-standard quality. Maintaining a place at the forefront of the industry for so many years requires consistency and a great deal of hard work.
In this year’s edition of the program, over 30 companies operating in the courier, freight forwarding, and logistics sectors were analyzed. The research was conducted using telephone interviews on a purposive sample of key clients of each company (a total of over 1,000 entities).
TNT Express is one of the world’s largest courier companies. Every day, it transports a million shipments: documents, parcels, and freight. The company manages air and road transport networks in Europe, the Middle East, Africa, the Asia-Pacific region, and the Americas. TNT Express’s revenue in 2012 amounted to €7.3 billion.