The article presents the factors influencing the workload, including mental workload, of computer traffic control system operators. It discusses the mechanisms of receiving, processing, and memorizing information, as well as the estimation of the amount of information expressed in bits/s, which originates from remote control systems and other elements inextricably linked to the work environment of traffic control personnel.Characterization of the Warsaw Metro dispatcher position and its workload. Technological progress and changes in work organization are leading to an increasing mental workload consisting of information processing, i.e., data reception, decision-making, and initiating appropriate actions. Nowadays, mental workload is common and often excessive, which affects the effectiveness of the “human-control system-work environment” system. (…)
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Source: Logistyka Magazine
Assessment of the workload of computer traffic control system operators – PDF file for download