Dachser is a logistics operator with a unified IT system in every branch worldwide. Thanks to this, it can offer all its customers the highest quality of service, controlled via the Active Report system. Active Report is a proactive quality control system. It allows for checking the status of a shipment at every stage of the supply chain.
The system is extremely useful in situations where something happens to a shipment, e.g., it has been involved in an accident or its delivery is delayed for some reason. Every warehouse employee or driver, equipped with a scanner connected to the IT network, can take a photograph documenting the event, which is instantly sent to the customer along with an email. The customer then knows what happened to the shipment and can react immediately – decide to return it to the sender or, after consultation with the recipient, order the delivery to continue. Customers experienced in goods distribution are aware of the advantages of such a system. Just like the TMS and WMS class systems used at Dachser, Active Report is a proprietary application developed by the company’s programmers.
– The fact that these systems were created by us – because all employees have an influence on their shape – is a big plus – says Grzegorz Lichocik, President of Dachser in Poland. – The company’s employees know the logistics processes best, they are able to identify their sensitive points, and thanks to them, such great applications could be created.
– The main advantage of our Active Report quality system and our edge over others used by competing companies is the possibility of an immediate reaction in the event that something unplanned happens to a shipment – says Grzegorz Lichocik. – The ability to scan it at every stage of the supply chain and for it to be photographed by any employee allows for obtaining full documentation of the shipment’s journey. We have achieved this thanks to our IT systems and precisely defined procedures. Our customers can truly sleep soundly, without having to worry about their shipments.
Quality systems help in managing, implementing, and executing procedures related to processes taking place within an enterprise. They streamline the flow of information in the company and help in the clear division of competencies and responsibilities. Additionally, the information generated by them is of great value to all organizational units.