Can a logistics professional live stress-free and carry out their orders in dynamically changing conditions? Yes, the condition is to use innovative solutions that allow for seamless, reliable, and fast execution of even the most advanced logistics processes. These include, among others, uniform processes and systems operating in all countries throughout the supply chain, or the Pick-by-Voice solution, which reduces the possibility of errors in the warehouse.
In dynamically changing market conditions, work in logistics is based on many variables. It is one of the professions that requires the highest organizational skills and the ability to react quickly to changes. Such a work style, in turn, is associated with a high level of stress. To relieve logistics professionals from it, the largest operators are introducing increasingly newer solutions to optimize supply chains. They are also improving customer service so that they always feel supported.
– At Dachser Poland, we use the know-how and experience of our entire group, gained in other countries. We are introducing solutions that have proven successful in other, sometimes more complex markets – said Grzegorz Lichocik, President of Dachser Poland, during his speech at the Polish Logistics Congress Logistics 2012 in Poznań. – Dachser is a family-owned company that cares for its customers as if they were its own family, which is why it does not expose them to unnecessary risk.
One system – no stress
What distinguishes Dachser in the market are uniform processes for moving shipments and warehousing worldwide. In all countries where it operates, it uses the same operating system.
– Such a solution provides comfort to customers, because regardless of where they use our services, they have exactly the same system for sending, tracking and receiving goods – explained Grzegorz Lichocik.
A uniform system also guarantees that employees can more easily learn the rules prevailing in the company.
Transport safety
Certainty and safety of transport also contribute to reducing the number of potentially stressful situations. The systems used at Dachser allow for full control of vehicles in motion. In addition to the current list of drivers on the road with contact details, the system monitors their location in real-time along with status determination (moving, stopped). Thanks to the use of GPRS techniques and a full report, it also helps in the analysis and optimization of routes. Customers, on the other hand, can check the status of their shipments at any time using the Track & Trace system or with the help of a customer service representative (Single Point of Contact).
– At Dachser, we also use an internal proactive quality control system – ActiveReport, which can inform about the status of a shipment at any point in the supply chain – said Grzegorz Lichocik.
Innovation also means the simplest solutions – at Dachser, used foil rolled up and packed into bags is used to secure transport. This is a solution based on recycling, with low costs, but significant for transport safety.
Swap bodies
Dachser uses double-decker swap bodies, enabling double loading. Thanks to a special design, the containers can be exchanged between trucks, which ensures transport fluidity, even over long distances.
– The use of swap bodies, the same in all Dachser branches, was a milestone in our shipment transport – said Grzegorz Lichocik. – Now our customers receive reliable, safe, and at the same time the fastest possible service execution.
Pick-by-Voice
The company uses an innovative solution in its warehouses that optimizes the order picking process – Pick-by-Voice. A warehouse employee receives orders through special headphones – Voxter, additionally receiving the storage location from the system. Then, they go to the indicated place, confirm it by voice, and the system provides the quantity of goods to be picked. The employee confirms the completion of the action, which allows for real-time inventory of goods. Warehouse employees wear a scanner on their wrist, which allows them to focus more and work efficiently with both hands. Pick-by-Voice technology allows for cost reduction by up to 20%.
– All solutions standardizing, optimizing, and unifying logistics processes at Dachser are intelligent solutions based on the company’s many years of experience and demonstrating a commitment to the highest quality of service while maintaining the principles of sustainable development – concluded the president of Dachser Poland.