Logistics operator General Logistics Systems Poland Sp. z o.o. (GLS Poland) now informs its recipients via SMS or email that a parcel is ready for collection at a specific Parcel Shop point.
Due to the rapid growth of the e-commerce sector, GLS Poland is delivering an increasing number of parcels to private individuals. However, it often happens that when a courier rings the doorbell, there is no one at home. To ensure that recipients still have a flexible option for quick parcel collection, GLS Poland began launching additional Parcel Shop points in business locations at the beginning of last year. Couriers leave parcels at these locations if they do not find anyone at home. Until now, recipients were informed via a delivery notice.
– This way, recipients found out where and when they could collect their parcel as soon as they returned home – says Tomasz Kroll, District Manager at GLS Poland.
With the convenience of recipients of parcels delivered by GLS Poland in mind, the operator has introduced additional notification via SMS, in addition to the delivery notice. Immediately after the parcel is handed over to the Parcel Shop, the recipient receives a corresponding message on their mobile phone. To do this, the parcel sender only needs to provide the recipient’s contact details on the shipping label. If an email address is provided instead of a phone number, GLS sends the relevant information to that address.
Thanks to this, the recipient has the option to stop at the Parcel Shop point on their way home, and all that is needed to collect the parcel is an ID card and the notice number contained in the SMS.
– Thus, we enable recipients to reach their parcels even faster than before – says Tomasz Kroll.