– The value of the Logistics Operator of the Year initiative is evidenced for us primarily by the fact that we are evaluated by our customers. The ratings are given anonymously, so we are sure that they were a sincere expression of satisfaction resulting from the quality of our services – says Maciej Głowacki, Sales and Marketing Director at DPD Polska.
The most important goals of the Logistics Operator of the Year program are to identify best practices in logistics, compare the achievements of industry leaders, define the factors determining competitive advantage, and distinguish the best logistics service operators on the market.
DPD Polska, as the fastest-growing courier company over the last decade, was also included in the Top500 ranking. The company’s success is evidenced by the fact that it acquires the largest clients from the B2B sector. However, the award for DPD Polska was decided not only by a sound strategy towards business clients but also by a flexible approach to individual customers.
– The dynamically developing e-commerce market and the increasing popularity of online shopping have shifted decision-making power from institutional clients to individual customers. We must constantly monitor changing trends and meet the needs of end customers – says Maciej Głowacki. – Consumers are increasingly aware of the possibilities that today’s market gives them, which is why we are working together to develop increasingly effective solutions.
In August of this year, DPD introduced, among other things, the first system on the Polish market for selecting a parcel delivery date via SMS. The new solution, called Miss, allows the customer to postpone the delivery date by 1, 2, or 3 days via text message.
DPD Polska is constantly improving its after-sales customer service mechanisms, including through its Contact Center, which has been expanded and modernized since 2010. The company is also constantly developing its infrastructure. Next year, a central DPD Polska sorting hub will be built in the heart of Poland, which will significantly increase the company’s operational capabilities and speed up sorting processes.