This project, organized by Vision SecretClient®, regularly examines the nationwide quality of service of companies and institutions as well as the level of customer satisfaction. It is an independent undertaking in which only consumers vote, evaluating the following areas: knowledge and competence of staff, behavior and appearance of staff, offer, price, assortment, organization and time of service, and the appearance of the service location. The Quality of Service Program is based on a modern multi-platform, consisting not only of the portal of the same name www.jakoscobslugi.pl, but also popular social media portals in which millions of consumers from all over the world participate, e.g., Facebook, as well as a special mobile phone application. Based on consumer ratings and opinions, the winners of the Quality of Service Emblem are selected every year. 3 million consumers decided which companies were among the TOP 100 Friendliest Companies in Poland this year.
– We are extremely proud of the distinction awarded to us in an independent consumer program. This confirms that the direction of development for the entire company chosen years ago is bringing measurable benefits today. This is a success for everyone at DHL Express who provides services to customers on a daily basis and is persistently committed to building relationships with them. Customer recognition and satisfaction is the greatest distinction for us – said Tomasz Buraś, CEO of DHL Express (Poland).
The Quality of Service Emblem is won only by companies with the highest service standards that have been recognized by consumers as the friendliest. Thanks to it, they are elevated to the rank of leaders in their field, and they stand out from the competition with the greatest recognition and customer trust. Every company that receives the Quality of Service Emblem builds an image in the eyes of its customers as a company that cares about service quality and is open to the opinions and needs of consumers.
In Poland, over 5,500 employees and couriers – the company’s ambassadors – work and cooperate with DHL Express. For years, the company has been continuously striving to maintain the highest international customer service standards, among other things by investing in building a motivated team of employees and couriers. Thanks to their commitment, DHL Express provides services and offers service of exceptional quality, which contributes to gaining customer loyalty all over the world.