In May 2010, the Management Board of WARS decided to submit an application for funding under the “Human Capital Operational Programme” project at the Polish Agency for Enterprise Development. The application was jointly developed and submitted on behalf of WARS by CS Szkolenie i Doradztwo under the title “Professional service and passenger safety – the key to increasing the position of WARS S.A. in the railway passenger transport market”. The application received a positive assessment and funding from PARP. The total value of the training project is PLN 1,338,000, of which the granted funding amount is PLN 893,000, which constitutes approximately 66% of the total project value. Over 830 participants, including WARS conductors, internal customer service employees (WARS franchisees), administrative and office staff, and management staff, will take part in training conducted within seven thematic modules. For conductors who have direct contact with travelers on night trains in sleeping and couchette cars, two thematic modules have been prepared: training on European passenger service standards and first aid training expanded to include a module on dealing with passengers with reduced physical and intellectual mobility, as well as a module on procedures in situations of health and life threats to the conductor or passenger (including terrorist threats and organized crime).
– Our priority is to ensure that travelers using sleeping and couchette cars on night trains, as well as dining cars, receive the highest level of service provided by WARS employees and franchisees. Therefore, we decided to prepare a training application in cooperation with a specialized training and consulting company and to apply for funding from EU funds. The positive decision of PARP regarding the funding of the training is very significant and important for us. We are convinced that the training will contribute to providing our passengers with higher comfort in terms of service and travel safety – said Krzysztof Supa, President of WARS S.A.
The training will begin in May 2011 and will last until December 2012.