As part of the DHL EASY SHOP service, customers making online purchases on Allegro can personally collect their goods at one of over 60 selected locations in the nationwide DHL SERVICE POINT network. The points are located in city centers, which allows for picking up parcels on the way home, to a store, or to an office. Parcel collection is possible as early as the next business day after the online store has dispatched the shipment. Goods can be collected at a convenient time of day, limited only by the opening hours of individual points. As part of the service, until the parcel is collected, the customer receives SMS or email notifications about the parcel waiting for them. Additionally, if a given DHL SERVICE POINT cannot accept a parcel, DHL Express consultants contact the recipient to arrange a new collection address. Redirection to another point is free of charge and is confirmed via email. At a DHL SERVICE POINT, the parcel is stored for up to 4 business days. If it is not collected within this time, it is returned to the sender. Every parcel sent via DHL EASY SHOP is handled in accordance with DHL Express standards and procedures. It is recorded and monitored in the DHL system, which provides online store customers with, among other things, the ability to track it on the www.dhl.com.pl website or by phone at the Contact Center, (42) 6 345 345. The DHL EASY SHOP service covers parcels weighing up to 25 kg and with a value of up to 500 PLN.
– DHL EASY SHOP is our latest proposal for e-commerce. Its greatest advantages are convenience, a simple service format, and an attractive price. We are pleased that we can offer it to users of Allegro, the largest online auction site on our market – said Edwin Osiecki, Vice President of Marketing and Sales at DHL Express (Poland).