Intermec, one of the leaders in the automatic identification market, launched its first service center in Central and Eastern Europe in September. This is part of the company’s intensified operations in Poland.
– The Intermec Service Center provides comprehensive technical support for customers – including cases of damage caused by the users themselves. We offer various service packages, covering warranty and post-warranty repairs, service contract management, and support for business partners – says Tomasz Widuch, Channel Business Manager, Intermec Technologies – The primary benefit for customers is the reduction of service turnaround time to two days.
The Polish center has joined the group of three similar Intermec units in Europe – in Spain, Germany, and the United Kingdom. Previously, Polish customers were served by the center in Düsseldorf. Faster repairs also mean there is no need to use replacement equipment. It is now possible, among other things, to customize service contracts and provide support services at the customer’s site. More information will be available soon on the center’s website www.intermecservice.pl.