Within the DHL Express domestic logistics network, nearly 800 linehaul connections are carried out every day (linehaul transport – the transport of DHL Express customer shipments between 43 terminals and 4 sorting centers). To manage such a large potential, specialists from DHL Express prepared an integrated IT platform for handling linehaul transports, known as DLIT. It consists of five interconnected modules and over ten levels of user permissions. The IT solutions applied ensure the transparency and flexibility of the system.
– Integrating multiple tools within a single platform significantly optimizes the management process and increases its efficiency. The introduction of DLIT itself was preceded by a three-stage testing phase, which allowed for the preparation of a tool that fully meets our expectations. Importantly, the solutions applied allow for the introduction of new technologies and the ongoing adaptation of the system to changing needs – said Waldemar Mudryk, Network Control Manager at DHL Express (Poland), who was responsible for the implementation of DLIT.
The most important benefits of DLIT (Domestic Linehaul Integrated Tool) are:
• Management of carrier and transport vehicle databases – consistency and ongoing data updates.
• Control, handling, and tracking of vehicle movement on routes (TL tracking). This function is possible thanks to direct data exchange with the GPS system.
• The ability to react quickly in special situations, e.g., vehicle breakdown. This is possible thanks to the ongoing exchange of information on the platform between transport and operational support departments.
• Streamlining the process of identifying shipments during transport. Thanks to the connection of DLIT with other applications, it is possible to precisely indicate which vehicle and where in the trailer a specific shipment is located.
• Automatic preparation and printing of road cards for drivers carrying out routes for DHL.
• Preparation of reports tailored to the needs of various departments.
– The implementation of DLIT is another stage in the automation and centralization of DHL customer service processes. Thanks to this, customers can be sure that their shipments remain under full control at every stage of transport. This is important, for example, in situations requiring a quick reaction and the need to take actions to prevent or solve an existing problem, so that shipments are delivered on time – stated Rafał Szumski, Operational Support Director at DHL Express (Poland).
DLIT is a proprietary project of the DHL Express specialist team, realized with the participation of an external IT company. The project group included representatives from the Operations (Network Control and Planning, sorting centers and terminals), Transport, IT, Accounting, and Analysis departments.