The program was created by industry magazines: Eurologistics, Polska Truck & Business, and Flota Auto Biznes, as well as the DGC agency. The project was held under the honorary patronage of the Ministry of Economy, the European Commission Representation in Poland, and the Warsaw School of Economics. The distinctions for logistics operators were awarded based on the opinions of each company’s key stakeholders. It turned out that competing solely on price during a crisis or economic stagnation did not guarantee market success for logistics operators. Offering comprehensive, high-quality delivery services and focusing on customer satisfaction proved to be the most effective strategy.
– We are very pleased with the distinction in the “Logistics Operator of the Year 2009” Program, as we pay special attention to customer satisfaction when providing our services. The economic slowdown in the past year has made good customer relationships even more important. It is through open, two-way communication, joint situation analysis, and finally, developing concrete and effective solutions that we have helped our clients optimize costs and increase efficiency. Their opinions expressed in the Research Program confirm that we are performing this task very well – says Ryszard Warzocha, Managing Director CEE, Wincanton Poland.