The Raben Group provides its services 24 hours a day, 7 days a week. Raben’s IT solutions must be available in the same mode. Keeping them running without interruption is crucial for the functioning of the entire company. Therefore, itelligence supports IT administration in a 24/7 system, and in the event of a failure, the response time is only 15 minutes.
itelligence continuously checks the utilization and load of advanced server systems on which the main applications supporting the Raben Group’s key business processes run. Central monitoring software checks the status of services, processors, memory, disks, etc. The system collects data, automatically processes it logically, and, if necessary, informs the on-duty consultant by phone about potential threats or failures.
In the event of a failure, itelligence is also responsible for initiating the repair procedure and supervising the service provided by IT hardware vendors. In practice, this means contacting service technicians, keeping Raben informed about repair progress, monitoring the incident resolution process, and providing technicians with an initial diagnosis and complete data on the hardware status before and during the failure, which significantly shortens the time required to fix the fault.
itelligence prepares performance reports for individual devices for Raben. Additionally, the outsourcer provides a console through which Raben employees can independently and continuously view traffic load or environment performance reports at any time.