The specificity of the work of offices and institutions involved in administration or payment services for clients includes, among other things, generating a large amount of documents resulting from daily operations. Problems associated with this include a lack of space needed for storage and the inability to quickly access documents.
Classic cabinets or shelves sometimes take up several rooms. The process of an employee accessing documents can take a lot of time, which affects the reduction of the quality and efficiency of staff work, and consequently, negatively affects customer service. Many solutions assume that scanning documents and saving them electronically will fully meet all requirements. However, quick access to originals is often required. And despite legal changes that will allow the use of an electronic signature, there remains the human mentality and habit of using the paper form of documents. Shelves and racks will also be needed when the problem of storing thousands of CD-ROMs arises.
Classic cabinets or shelves sometimes take up several rooms. The process of an employee accessing documents can take a lot of time, which affects the reduction of the quality and efficiency of staff work, and consequently, negatively affects customer service. Many solutions assume that scanning documents and saving them electronically will fully meet all requirements. However, quick access to originals is often required. And despite legal changes that will allow the use of an electronic signature, there remains the human mentality and habit of using the paper form of documents. Shelves and racks will also be needed when the problem of storing thousands of CD-ROMs arises.
The article comes from the magazine “Logistyka” 2002\/1.